Your first visit, made comfortable.
From the moment you arrive, our team is here to answer your questions, understand your concerns, and create a dental plan shaped around your individual needs.
We consider your first appointment the beginning of a lasting relationship built on clear communication, thoughtful care, and a comfortable patient experience.
A relationship that begins with listening.
Here at Country Club Dentistry, we love meeting new patients. Part of easing your concerns is helping you understand what to expect before, during, and after your appointment.
When you are new to our office, we make a deliberate effort to provide a positive and comfortable experience. As your relationship with our practice grows, you can continue to expect attentive service, thoughtful communication, and quality dental care.
Our goal is to create a relaxing environment where you feel comfortable asking questions and participating in decisions about your oral health.
Understanding your oral health before planning treatment.
The exact details of your first appointment depend on your concerns, symptoms, dental history, and the reason for your visit.
Tell us what brought you in.
Share your concerns, goals, symptoms, previous dental experiences, and anything that may help us make your visit more comfortable.
Evaluate your current oral health.
We perform the examinations, imaging, and diagnostic tests appropriate for the purpose of your appointment.
Review what we find together.
Dr. Rod Strober explains the condition of your teeth and gums in straightforward language and answers your questions.
Create your personalized dental plan.
Recommended care, priorities, timing, insurance considerations, costs, and payment options can be reviewed before treatment begins.
You should understand your care before agreeing to it.
We welcome questions about your oral health, treatment options, scheduling, insurance, financing, recovery, and what you can expect at every stage of care.
After-hours emergency assistance
Emergency dental assistance is available after regular office hours for established patients of record. Call our main telephone number and follow the instructions provided.
Urgent appointments during office hours
If you are not yet an established patient, our team will do its best to accommodate urgent dental concerns during regular office hours.
Know when medical help is needed
Severe trauma, difficulty breathing, uncontrolled bleeding, or a life-threatening medical emergency requires immediate emergency medical attention. Call 911.
We help with the claim. Your policy determines the benefit.
Our team is happy to help you use your dental benefits and navigate the administrative steps associated with your treatment.
Coverage, reimbursement, exclusions, deductibles, waiting periods, annual maximums, and frequency limitations are determined by your insurance policy.
Develop your dental plan
Once your needs have been evaluated, we can review recommended treatment, priorities, expected timing, and financial arrangements.
Review available estimates
When benefit information is available, we can help explain the estimate provided by the insurance carrier. An estimate is not a guarantee of payment.
Prepare and submit paperwork
Our team completes the dental claim using the applicable procedure information and submits it electronically or by mail when needed.
Apply insurance payments
Some plans pay the dental office. Other plans may send reimbursement directly to the subscriber. Any remaining balance not paid by insurance is the patient’s responsibility.
Preauthorization does not guarantee final payment.
Insurance carriers may change or reduce payment after reviewing a completed claim, even when treatment was estimated in advance.
Some insurance arrangements, including certain Delta Dental of California plans, may send reimbursement directly to the subscriber rather than the dental office.
We encourage patients to contact their insurance carrier directly when detailed confirmation of benefits or limitations is needed.
Flexible ways to move forward with your care.
CareCredit
CareCredit may allow qualifying patients to divide eligible treatment costs into monthly payments. Promotional financing, interest rates, approval, and repayment requirements are established by CareCredit.
GreenSky Patient Solutions
GreenSky may provide qualifying patients with installment, fixed-rate, or promotional payment options. Approval, interest, deferred-interest terms, and repayment requirements are determined by the financing provider.
CareCredit and GreenSky are independent third-party financing providers. Financing is subject to application, credit approval, provider terms, and the promotion selected. Country Club Dentistry does not determine lending approval or financing terms.
Your personal health information deserves thoughtful protection.
Your privacy is important to Country Club Dentistry. Our privacy information explains how patient information may be used, disclosed, protected, and accessed.
Review the current document before your appointment or contact our office with questions about patient records or privacy.
Patient document View the Privacy Policy ↗Helpful answers before your first appointment.
Call our team when you need assistance with a question specific to your appointment, insurance, or treatment plan.
01 What should I expect during my first visit?
Your first visit generally includes a conversation about your concerns and goals, an appropriate examination, any necessary diagnostic information, and a discussion of recommendations. Details vary according to the reason for your appointment.
02 Does Country Club Dentistry accept dental insurance?
We help patients use their dental benefits by preparing and submitting claims. Coverage and reimbursement depend on the individual policy, and any amount not paid by insurance remains the patient’s responsibility.
03 Does an insurance estimate guarantee payment?
No. Benefit estimates and preauthorization are not guarantees of payment. The insurance carrier makes the final determination after reviewing the completed claim.
04 Will the office submit my insurance claim?
Yes. Our team prepares the claim using the applicable treatment information and submits it electronically or by mail when needed.
05 What happens if insurance sends payment directly to me?
Some plans send reimbursement directly to the subscriber. When this occurs, the patient remains responsible for payment to Country Club Dentistry according to the financial arrangements made for treatment.
06 What payment methods are accepted?
Country Club Dentistry accepts cash, personal checks, Visa, Mastercard, American Express, and Discover.
07 Are financing options available?
Third-party financing may be available through CareCredit and GreenSky Patient Solutions. Approval, interest, promotions, and repayment requirements are determined by the financing provider.
08 Is emergency care available after hours?
After-hours emergency assistance is available for established patients of record. Call the main office number and follow the instructions provided.
09 What if I have an urgent concern but I am not yet a patient?
Call the office during regular business hours. Our team will do its best to accommodate new patients experiencing urgent dental concerns.
10 Where can I review the privacy policy?
Use the privacy policy link on this page to open the current PDF document in a separate browser tab.
11 Who should I call if I have questions before my visit?
Call Country Club Dentistry at (760) 832-7915 for assistance with appointments, insurance, financing, privacy documents, or general new patient questions.
Suite A & B
Rancho Mirage, CA 92270
9:00 AM–5:00 PM
Come in with questions. Leave with clarity.
Contact Country Club Dentistry to schedule your first visit or speak with our team about appointments, insurance, financing, privacy information, or an urgent dental concern.